Privacy Policy

OriRx ("OriRx," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit orirx.com and use our services. Please read this policy carefully.

For information about how your protected health information (PHI) is handled under HIPAA, please see our HIPAA Notice of Privacy Practices.

1. Information We Collect

Information you provide directly:

• Contact information (name, email address, mailing address, phone number)
• Account credentials
• Health intake information (medical history, weight, height, medications, health conditions)
• Payment information (processed by a third-party payment processor; we do not store full card numbers)
• Communications you send us

Information collected automatically:

• Device and browser information
• IP address
• Pages visited, time on site, referring URL
• Cookies and similar tracking technologies (see Cookies section below)

2. How We Use Your Information

We use the information we collect to:

• Facilitate connections between patients and licensed healthcare providers
• Process payments and manage your account
• Communicate with you about your orders, prescriptions, and account
• Improve our website and services
• Comply with legal and regulatory obligations
• Detect, prevent, and address fraud or security issues
• Send you transactional communications (order confirmations, shipping updates)
• Send you promotional communications, with your consent (you may opt out at any time)

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Prescribers: Licensed healthcare providers at Crafted Rx who review your intake for prescribing decisions.
• Compounding pharmacies: State-licensed pharmacies that fill and dispense your prescription.
• Service providers: Third parties who assist us in operating our website and services (payment processors, cloud hosting, email delivery), bound by confidentiality obligations.
• Legal compliance: When required by law, subpoena, court order, or to protect the safety of individuals.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

Health information shared with providers and pharmacies is governed by HIPAA. See our HIPAA Notice.

4. Cookies

We use cookies and similar technologies to operate our website, remember your preferences, and analyze site traffic. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. Health information is handled in compliance with HIPAA. However, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical and health records are retained in accordance with applicable state and federal requirements.

7. Your Rights

Depending on your state of residence, you may have rights including:

• The right to access personal information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your information (subject to certain exceptions)
• The right to opt out of promotional communications
• Rights under HIPAA regarding your protected health information (see HIPAA Notice)

To exercise your rights, contact us at support@orirx.com.

8. Children's Privacy

OriRx services are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, contact us immediately at support@orirx.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

For privacy questions or to exercise your rights:

OriRx Privacy Officer
382 NE 191 St
Miami, FL 33179
support@orirx.com