Refund policy

30-day money-back guarantee

Your first PHYX order is eligible for a refund of the purchase price when you contact us within 30 calendar days after delivery. Because prescription medication cannot be restocked or reused, you do not need to return the medication.

The guarantee is limited to one first-order refund per patient and household. It does not cover later subscription renewals, duplicate orders, or purchases involving misuse, fraud, or a violation of our Terms and Conditions.

Clinical review

Completing an intake does not guarantee a prescription. If the reviewing clinician determines that treatment is not medically appropriate, you will not be charged for the PHYX order. Any temporary payment authorization will be released according to your bank’s processing timeline.

Subscription cancellations and renewals

PHYX subscriptions renew automatically at the interval and price shown at checkout until canceled. You may cancel future renewals through your account or by contacting us. Cancellation must be received before the next order enters clinical or pharmacy processing.

Once a renewal has entered fulfillment, it generally cannot be canceled or refunded because it is a patient-specific prescription order. This does not limit refunds required by law or remedies for an incorrect, damaged, or undelivered shipment.

Shipping problems

Contact us promptly if your package arrives damaged, contains the wrong item, or is shown as delivered but cannot be located. We may request photographs or other information needed to investigate and arrange an appropriate replacement or refund.

How to request a refund

Email care@orirx.com with the patient name, order email address, order number if available, and a short description of the request. Approved refunds are sent to the original payment method. Banks and card issuers may take additional time to post the credit.